CONCERT FAQ
Planning to attend a concert at ICON in Sioux Falls? Find answers to frequently asked questions about tickets, parking, venue policies, and what to expect at our downtown concert venue. If you don’t see your question answered below, contact us for assistance.
TICKETS AND ENTRY
How do I buy concert tickets for ICON?
Tickets are available through our authorized ticketing platforms online or at our box office. Each concert listing includes ticket purchase information.
Can I purchase tickets at the door?
If tickets remain available, they can often be purchased at the door on show night. However, we recommend buying in advance as many shows sell out.
Will my tickets be emailed to me?
Yes, most tickets are delivered electronically via email. You can present your digital ticket on your phone at the door.
Can I get a refund if I can't attend?
Most concert tickets are non-refundable. Refund policies vary by show and are outlined at the time of purchase.
VENUE INFORMATION
Where is ICON located?
ICON is located at 402 N Main Ave in downtown Sioux Falls, SD, in the historic Gourley Building.
Is parking available?
Yes, free parking is available near ICON in downtown Sioux Falls. Parking fills up for popular shows, so we recommend arriving early.
Is the venue wheelchair accessible?
Yes, ICON is wheelchair accessible with accessible restrooms.
What time do doors open?
Door times vary by show and are listed on each concert’s event page. Typically doors open 1 hour before showtime.
VENUE POLICIES
What is the age requirement for concerts?
Most concerts are all-ages events. Some shows have age restrictions (18+ or 21+), which are clearly listed on the event page.
Can I bring a bag to the concert?
Small bags are permitted but may be subject to search. Large bags or backpacks are not allowed for security reasons.
Can I bring food or drinks into the venue?
No outside food or beverages are permitted. ICON has a full-service bar with beer, wine, and cocktails available for purchase.
Is smoking allowed?
Smoking is not permitted inside ICON. A designated smoking area is available outside.
Can I take photos or videos during the concert?
Photography policies vary by artist. Professional cameras and recording devices are typically not allowed. Check your concert’s specific policy.
Is re-entry allowed?
No, re-entry is not permitted once you leave the venue during a concert.
CONCERT EXPERIENCE
How early should I arrive?
We recommend arriving 30-60 minutes before showtime to find parking, get through entry, and visit the bar before the show starts.
Is there seating at concerts?
Most concerts are general admission standing room. Some shows may offer limited reserved seating, which is noted on the event page.
Does ICON have a coat check?
Coat check availability varies by show. Check with venue staff upon arrival.
Are drinks available during concerts?
Yes, our full-service bar is open throughout concerts serving beer, wine, and cocktails. Bartenders work efficiently to minimize wait times.
UPCOMING SHOWS
VIP SUITES
CONTACT US
HAVE MORE QUESTIONS?
If you didn’t see your question answered here, reach out to us directly. We’re here to help make your concert experience great.